Privacy Policy

Effective date: May 2026

1. Who we are

This Privacy Policy applies to Blackneon Ltd, a company registered in England and Wales (company number 17136441), with registered office at 66 Paul Street, London, England, United Kingdom, EC2A 4NA.

We operate the website blackneon.ai and our associated products including MTD Ready, Ranksy, and PropFox. In this policy, "Blackneon", "we", "us", and "our" refer to Blackneon Ltd.

If you have any questions about this policy, please contact us at support@blackneon.ai.

2. Information we collect

We may collect the following information when you use our website or products:

• Contact information: your name and email address if you submit a contact form, join a waitlist, or email us directly.
• Usage and device data: browser type, device type, referring URLs, pages visited, and approximate location (country/region), collected via analytics tools.
• Payment information: if you purchase a product, payment details are handled directly by our payment processors (currently Stripe). We do not store your card details.
• Communications: the content of messages you send to us by email or through any contact form.

We do not knowingly collect personal data from anyone under the age of 18.

3. How we use your information

We use the information we collect to:

• Respond to your enquiries and provide customer support.
• Send product updates, launch announcements, and relevant communications where you have opted in or have a legitimate interest in receiving them.
• Process payments for our products via Stripe.
• Understand how our website and products are used, so we can improve them.
• Comply with applicable legal obligations.

4. Legal bases under UK GDPR

We rely on the following legal bases for processing your personal data:

• Contract: processing necessary to fulfil a purchase or deliver a product you have requested.
• Legitimate interests: improving our products and services, preventing fraud, and communicating relevant updates to existing customers and waitlist subscribers.
• Consent: where you have explicitly opted in to receive marketing communications.
• Legal obligation: complying with applicable law.

5. Third-party services

We use the following third-party services that may process personal data on our behalf:

• Stripe — payment processing. See Stripe's Privacy Policy.
• Google Analytics — website analytics. Data may be transferred outside the UK/EEA under standard contractual clauses.
• Vercel — website hosting. See Vercel's Privacy Policy.

Individual Blackneon products (MTD Ready, Ranksy, PropFox) may also use additional third-party services specific to that product. Please refer to the privacy notices on those product pages.

6. Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Contact enquiries and waitlist entries are typically retained for up to two years unless you request removal earlier.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Request erasure of your data ("right to be forgotten") where applicable.
• Object to or restrict processing in certain circumstances.
• Data portability where processing is based on consent or contract.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, please contact us at support@blackneon.ai.

8. Cookies and analytics

Our website uses cookies and similar technologies to enable core functionality and to collect analytics data. Analytics cookies help us understand visitor behaviour so we can improve our site and products.

Where analytics are enabled, data is collected by Google Analytics. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

Most browsers allow you to control cookies through their settings. Disabling cookies may affect the functionality of our website.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be indicated by updating the effective date at the top of this page. We encourage you to review this page periodically.

10. Contact

Blackneon Ltd
66 Paul Street, London, England, United Kingdom, EC2A 4NA
support@blackneon.ai